How to report a water leak
The faster leaks and pipe bursts are reported to Johannesburg Water the more speedily they can respond. Here is an outline of the different reporting options available.
Across the length and breadth of the city are burst Johannesburg Water pipes and leaks that contribute to almost 40% of wasted water received from the bulk supplier Rand Water.
Read more: Joburg Water repairs burst pipe on London Road, work to be fully completed before end of March
Ageing infrastructure and a backlog of calls mean technicians are often unable to react as quickly as one might like – making it more important than ever to log a fault quickly.
For larger water outages the city should provide water tankers as an alternative water supply, if it has been in effect for more than 24 hours.
The standard response time to fix a burst pipe is 48-hours but might take longer depending on the extent of the damage, the tools and equipment needed to do the repairs, and the availability of manpower.
Also read: Johannesburg Water responds to Wynberg crisis with plans for immediate repairs
When logging a fault, it is important to provide as much of the following information as possible:
Clearly state the problem eg: water outage, water leak, or burst pipe
Provide:
• Area name,
• Nearest corner,
• Your name, and
• Your cellphone number.
If the leak is in your yard also provide:
• House number, and
• Street name.
Report leaks to the city by calling 011 688 1400 or 00 86 056 2874.
You can also send an email to customerserviceemails@jwater.co.za, SMS 45201, or tweet Johannesburg Water on X using the handle @JHBWater.
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Related article: Residents urged to include reference numbers when reporting water issues
